Employee Assistance Program (EAP)

An Employee Assistance Program or EAP as it is more commonly called, is a program dedicated to enhancing an employees’ personal well-being and increasing effective job performance and satisfaction.


It provides confidential, professional counseling when we need help to resolve personal problems that are affecting ourselves, our family or our work.


These services include, but are not limited to evaluation, counseling, and referral for individuals, couples and families. The EAP services are free to employees and covered family members.


Referrals to outside resources will be recommended if necessary. There may be fees associated with the use of these outside resources.


In many case an EAP counselor can help you solve your problems in the five allotted appointments, for each problem, for each family member unless we feel a referral is in your best interest or you request it.


Why Use The EAP?

All of us have problems from time-to-time. When a personal problem makes life difficult, it can affect our work.


The EAP is designed to help employees before personal problems become work problems. Sometimes conflicts happen with other employees. Resolving the difficulties before they become chronic problems also contributes to feeling better and increasing job effectiveness.


Some examples of the issues clients come to us with are:

  • Alcohol & Drug
  • Anxiety
  • Burnout
  • Career
  • Child Care/Elder Care
  • Conflict
  • Depression
  • Family
  • Financial
  • Legal
  • Loss and Grief
  • Marital
  • Relationships
  • Self-esteem
  • Stress


Are the EAP Services Confidential?

The EAP services are confidential*. Voluntary use of EAP services will not be noted in any of your organization’s official records or in employees’ personnel files. No one will know of your participation in EAP unless you so choose. Information from EAP files can be released only with your written permission or by a court order.

* The state law requires any suspicion of child/sexual abuse, elder abuse, or desire to do personal harm to oneself or others be reported to the proper agency for evaluation.


How do I Utilize the EAP?

A phone call starts the process. When calling, identify yourself as an employee of your company or an immediate family member of an employee. Request an appointment with an EAP Counselor. You will be given a 50-minute appointment at the first available time that is convenient for you. If you wish to request a specific counselor on staff, please tell the Intake Coordinator. You do not need to bring anything with you. There is no fee or co-payment to be paid.


What about an Emergency?

If you consider the situation an emergency, tell the Intake Coordinator at the Care and Counseling office. You will be seen that day, if necessary. If it is after hours follow the instructions on the voicemail message.


For more information or questions about the Employee Assistance Program, or any other counseling programs available at Care and Counseling, please contact us at 314-878-4340 or info@careandcounseling.org